Returns & Exchanges

At ILM, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn apparel. We are committed to ensuring your wardrobe reflects your style with complete satisfaction.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all ILM tags attached to ensure the product remains in resellable condition.

3

Attach the Label

Download and print the prepaid shipping label provided via email and securely affix it to the outside of your parcel.

4

Drop Off and Refund

Hand your package to the designated carrier; once our warehouse inspects the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing